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NOTICES POLICY

August 18, 2025

Library notices are sent according to the schedule below, except where a patron provided inaccurate contact information, opted out of a notification, or selected a different account preference. It is not possible to opt out of notices related to account status or lost materials. Unless noted, notifications are sent via email or text message.

Notice

Schedule

Notes
Hold(s) available When available for pickup
Hold(s) reminder 2 days before expiration
Due date reminder Customizable by patron Defaults to 1 day before due date.
First overdue notice* 1 day overdue
Final overdue notice 14 days overdue Patron is informed that library services are blocked.
Invoice for lost material 28 days overdue Patron is informed via email or printed letter of costs for lost items, and if not paid, that their account may be turned over to a collection agency.
Collection agency notice 60 days overdue For accounts owing $50 or more in lost materials. Collection agency determines mode of communication.
Patron card expiration 28 days before expiration

*First overdue notices are not sent to home delivery accounts.


Text Messaging Terms and Conditions:

  • Message frequency may vary and includes account notifications for holds, overdue reminders, and lost material charges.
  • Depending upon the cellular service agreement, message and data rates may apply.


Revised August 18, 2025; January 17, 2024; December 14, 2020; April 8, 2019; October 8, 2018; July 9, 2018; February 10, 2014; June 25, 2012; April 19, 2012; December 9, 2009